If you are from a non-English speaking background, we can engage an interpreter if you would like one. We will only engage an interpreter if we have your permission. The interpreter will attend meetings with you and record all meeting information in your record. In an emergency or a crisis, we can arrange for a telephone interpreter service.

Our vision statement: Our vision is to enhance quality services and promote a dynamic lifestyle in our community.

Dynamic Universal Care Services Pty Ltd will regularly inform you of the cost of the services being provided. We are transparent with our fee structure. When starting your service with us, we will provide you with a statement that clearly outlines your fees. We then will provide you with a statement each month that outlines your fees.

Fees may be changed during your service delivery, but you will be informed of this increase two weeks in advance.

Please note: There are annual changes in the NDIS Price Guide, these will lead to an automatic adjustment of your fees.
Before services are provided, we will inform you of:
● chargeable fees
● payment methods, i.e. direct debit, cheque, money order (please never pay a Staff directly)
● your budget (or the amount of money you can spend)
● methods for payment of fees.

If you are using the National Disability Insurance Agency (NDIA) to manage your funds, Dynamic Universal Care Services Pty Ltd will work with the NDIA.